Privacy Policy

CUSTOMER PERSONAL INFORMATION PROTECTION POLICY AT 7. SEVEN SEA HOTEL

Seven Sea Hotel is committed to respecting and protecting the privacy of its guests. This policy clearly outlines how personal data of consumers is collected, used, stored, and protected when using the hotel's services, and is in compliance with current Vietnamese law.

1. Purpose of collecting personal information

We collect consumers' personal information for the following purposes:

• Manage and provide accommodation, food and beverage services, and amenities at the hotel.
• Process reservations, payments, and respond to special requests.
• Send notifications about promotions, special offers, and related events.
• Improve service quality through customer surveys and feedback.
• Comply with reporting obligations as required by competent government authorities.

2. Scope of information use

Customers' personal information will only be used for the stated purposes and may be shared with third parties in the following specific cases:

a) Hotel internal department:

Purpose: Processing reservations, customer service, food and beverage service, payment processing....

Information used: full name, phone number, email, special requests, booking history.

b) Online payment gateway provider:

Purpose: To process online booking and payment transactions.

Information used: full name, email, phone number, transaction value, partial card information (excluding CVV code).

c) Hotel management software provider:

Purpose: To store and manage booking information and customer history..

Information to be used: full name, gender, phone number, nationality, accommodation history, special requests.

d) Transportation service provider (if required):

Purpose: To assist with airport transfers or tours.

Information used: full name, phone number, arrival/departure time, destination.

e) Competent state agency:

Purpose: To serve the inspection, auditing, or investigation work as prescribed by law.

Information to be used: all customer information as specifically requested in writing.

Note: Third parties may only use the information to the extent necessary and must commit to complying with regulations regarding the protection of personal information..

3. Information retention period

Throughout the period the customer uses the service and for up to 5 years thereafter (unless otherwise required by law).

Or until the customer requests the deletion of their information and that request is legally granted.

After this time, we will delete or anonymize the data according to our internal security procedures.

4. Address of the unit collecting and managing information

Unit Name: 7. SEVEN SEA Hotel

Address: 150 Vo Nguyen Giap Street, An Hai Ward, Da Nang City, Vietnam

Hotline: +84 2363 890 777

Email: info@sevenseahotel.com

Website: https:// sevenseahotel.com

5. Rights and methods of accessing and editing personal information.

Customers have the right to:

Access, view, edit, or request the deletion of provided personal information.

We may withdraw your consent to the processing of your personal data at any time.

Report or file a complaint regarding the misuse of information.

Method of implementation

Send email to: info@sevenseahotel.com

Call the hotline:+84 02363 890 777

Alternatively, you can submit your request directly at the hotel's reception desk.

The hotel will verify the information and process the request within a maximum of 03 working days.

6. Complaint reception and resolution mechanism

We will receive and resolve all complaints related to the use of personal information within 3 working days of receiving the official request.

If we need more time, we will inform you of the specific reason and the expected response timeframe.

Any complaints regarding the misuse or overuse of personal data will be handled transparently, promptly, and in accordance with legal regulations..

7. Display and update policies

This policy is publicly displayed on the official website at:

https:// sevenseahotel.com this information is also provided at the time the customer performs any information collection activity on the system.

We may update this policy to comply with new regulations. Any revisions will be clearly posted on the website.